Frequently Asked Questions (FAQ)

Here is a list of some of the most common questions, you as a prospective customers might have.


Do you have customer support?

Of course! Our friendly and knowledgeable customer services are available on your command 24/7/365. You only have to fill a simple form on our contact page and will get back to you within 24 hrs.

Need Support : Contact us NOW


What does RECURRING payment means?

Payments made on Being Author Set and Forget Promotional plans are charged on recurring monthly basis via SSL Secure PayPal payments. We charge our customers on recurring basis/regular monthly subscription. All our payments are processed by PayPal payment gateway at the time of form submission, so we do not create any account or store any other data.

 


HOW do i Cancel my subscription plan?

If you want to cancel you subscription, you can cancel it via via PayPal. You can also cancel you account by sending a cancellation requests via our Cancel your subscription form. After you cancel, your promotion will automatically stop at the end of the current billing cycle.

Once you cancel your paid account, you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your monthly billing cycle is on the 12th of every month, and you cancel on the 25th, you will still have to pay for the current month, but you won’t be charged again after that.

If you want to use our services again, you will again have to submit your book and make payment.


What does one-time payment means?

Payments made on Being Author Media services on one-time payment basis will be  charged only once at the time of form submission only, we do not create any account or store any data.


What happens at the end of 30 days promotion period?

Our all one time payment packages are only for 30 days of service (except the Free plan and the Recurring Subscriptions Plan). Once the period is over your promotion will automatically stop. If you want to use our services again, you will again have to submit your book on our website and make payment.


Do you promote only Digital Books and Contents?

No, we promote every content available online, which means if a book is available on an online bookstore, we will promote that book also. Our primary concern is to convert visitors into buyers. so if someone is interested in a product, that person shall have an option to instantly order that product.


What is your Refund Policy?

Your money is in safe hands, if you change your mind anytime before the promotion starts (generally it takes 48hrs), we will grant you full refund of the payment you made. The promotion is deemed to start from the first day of twitter promotional campaign.

Also in case, we fail to tweet your book on our twitter account, we will grant you full refund on your request.

21 Responses

  1. Avril Stepowski says:

    I paid for two promotions and still see no tweets or feature on them. Please let me know when this service will start.

  2. Do you promote nonfiction books?

  3. Yvette says:

    Good Morning!
    I look forward to using your programme. I have read the promotion you would provide and I believe it would give my books a boost. I have four, but we won’t start with your programme until next year. We are closing out this year and won’t be flexible with costs for four books until next year. Please keep in touch.
    Warmest Regards,
    Yvette Araujo

  4. John Roberts says:

    Do you use PayPal?

    • Team Cart of Books says:

      Yes we use paypal payment gateway, you can pay via your debit/credit cards also, without having a paypal account.

  5. Can I change the book during the month?

    • Team Cart of Books says:

      No, you can not change the book during the month, you can buy another promotion in addition to your ongoing promotion.

  6. I just paid for a Premiere package from you. When and How can I see what you tweet, see my book cover on your website, etc.

  7. Please do not continue my subscription for advertising my series THE SCATTERED SEEDS TALES FROM THE GREAT MELTING POT beyond the original agreement of one month.

    • Team Cart of Books says:

      We only have one time payment for 30 days of promotion, so don worry you will never be charged again automatically

  8. I’m running a pre-order campaign through Inkshares for a Geek & Sundry contest. If the book gets enough pre-orders, it gets published. Would I be able to use your services to promote my book? I wasn’t sure because the publication of the book depends on the pre-orders.

    • Team Cart of Books says:

      We also promote pre-orders. feel free to submit your book form promotion, it will also help in the ink-share campaign

  9. Rayner Tapia says:

    I would like information on how I can promote my book using your services. Thank you.

    • Team Cart of Books says:

      You simply submit the detail of your book in the form on submission page, we will take care of the rest.

  10. Marie Green says:

    How long does it normally take after signing up before you start tweeting books? I signed up and was featured on May 4, but I haven’t seen any tweets about my book on Twitter. Could you let me know?

  11. Dianna Young says:

    I would like information on how I can promote my book using your services. Thank you.

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